Customer Portal

Your Complete Order Management System
The Avanos Customer Portal brings you a more convenient and secure process to manage products and solutions you need to keep your healthcare facility running smoothly and efficiently. This password-protected, user-friendly portal gives you anytime access to product information, order status and history, invoices and more. It’s customized to help you keep your inventory and billing up-to-date.

Portal benefits include:

• 24/7 account access and information
• Online Ordering
• Order Management Center with real-time information, including order changes, shipment tracking, and copies of invoices
• Chargeback Management Center to submit claims
• Contract Management Center with view, download and print capability
• Daily Notifications for select portal areas, including the latest in product news and announcements
• Product catalog with product details, images and packaging information

Online Ordering benefits include:

• Immediate order submission confirmations
• Email updates for each change in status of your order (including submission, pending, and shipment)
• The ability to build your shopping cart and save items to order at a later date
• Quick Order Form to save your favorite product codes and order easily
• Credit card online ordering and invoice payments for eligible Provider End-User Accounts (restrictions apply)
• Shipping Estimator
• Detailed FAQs online
• Drop ship capability
• Online Ordering can be used by EDI/GHX customers to replace manual (phone, fax, email) orders

If you are an Avanos direct customer and would like to enroll in Customer Portal, please complete the following form.